L21:  "Dealing with Difficult People"

To increase high performance, leaders must lay the foundation for dealing with and working through conflict.  Leaders need to have the essential knowledge about causes of conflict, types of difficult people, and strategies of preventing and managing conflict with them.

This module will motivate leaders to set goals and define actions for developing and enhancing their current conflict management abilities.  It will set the groundwork for participants to acknowledge the impact that conflict can have on their job performance.

2022 L21 Course Schedule