Calendar module icon


View All Calendars is the default. Choose Select a Calendar to view a specific calendar. Subscribe to calendar notifications by clicking on the Notify Me® button, and you will automatically be alerted about the latest events in our community.

Return to Previous

Event Details

View Map
February 21, 2023
8:30 AM - 12:30 PM
Time Details:
This class is scheduled to meet in person. Facilitated by Angie Whitney.
Training Room A
1520 Avenue K
Plano, TX, TX 75074
Facebook Twitter Email

Customer Service Series - Mastering Conversation Essentials

Tuesday, February 21, 2023

Join us for this series of customer service workshops as we align the courses to our . Attend all three classes to achieve the most desired outcome. However, you may enroll in individual classes. 

Customer Service - Mastering Conversation Essentials

This module provides a process and related skills for handling all types of customer conversations, both in routine and uncomfortable situations. A service conversation is broken down into four parts to discover ways to enhance the customer’s overall experience. Learners apply guidelines to clarify and meet the customer’s personal needs and, when necessary, deliver unwelcome news without damaging the customer relationship.

Register Today!

Date/Time: Feb. 21, 2023, 8:30 AM - 12:30 PM

Location: City Hall, Training Room A

PeopleSoft Course Code: PD3438

PeopleSoft Course Title: Cust Serv Conversation Essen

Click here to register in PeopleSoft

Facility Submit Event Print Email Event Subscription RSS Feed Select on Calendar Expand Collapse Previous Next Down Up Map Share Show more