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Event Details

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Date:
October 13, 2020
Time:
8:30 AM - 12:00 PM
Location:
Training Room A
Address:
1520 Avenue K
Plano, TX, TX 75074
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Service First (CITY OF PLANO EMPLOYEES ONLY)

Tuesday, October 13, 2020

This course is part of the Administrative Professional Series. Is your "customer" internal or external to the organization? What is good customer service? How can it move from good to great? What are the pitfalls that employees experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? This information packed session addresses those questions and other important customer service issues. Participants will learn what exceptional service is, how to project a customer friendly image, how to handle demanding customers and other relevant skills. PeopleSoft Code AP3447