Human Resources offers a catalog of virtual training opportunities for all job types and levels. Refer questions to Senior Training Coordinators Tony Beasley or Debbie Speed at 972-941-7339 and 972-941-7217, respectively. 

As we transition to live webinars, some instructors are giving us access to recordings of their classes and their PowerPoints (PPTs). If you were unable to attend or wish to review a webinar, CLICK here: “NEW! Recorded Webinars and PowerPoints.”

Service First!
What is good customer service and how can it move from good to great? What are the pitfalls employees experience when trying to deliver customer service? This information packed session addresses those questions and related issues. Learn what exceptional service is, how to project a customer friendly image, how to handle demanding customers and other relevant skills.
Tuesday, October 27
Choose your preferred time:
Register here for 9-11 a.m.
Register here for 1-3 p.m.
When registering, please include your ID# after typing in your last name.

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Radical Candor (part of the Supervisor Tips and Skills Series)
Radical Candor is a concept managers and supervisors can use to communicate more humanely and clearly with employees. Leaders must create safe spaces for their direct reports – allowing everyone to bring their whole selves to work. Learn about a practical model for providing feedback and improve team collaboration.
Thursday, October 29
Register here for 2-3:30 p.m.
When registering, please include your ID# after typing in your last name.

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MANDATORY TRAINING:  Use of Masks to Help Slow the Spread of COVID-19

The City of Plano has always been committed to the health, safety and wellbeing of our employees – even more so during the COVID-19 pandemic.

City Manager Mark Israelson is requiring all employees to successfully complete the Skillsoft “Health and Safety Measures for Respiratory Illness in the Workplace” online course by December 31, 2020.

The 17-minute course addresses how to wear a face mask correctly and how masks help curb the spread of the Coronavirus. Team Plano is encouraged to take this mandatory training soon due to the relevance of the material. In addition, take a moment to review the City’s face mask policy. 

Instructions:

1.    Log into Skillsoft: cityofplano.skillport.com
2.    Use your 5-digit employee ID#. The default password is the first 3 letters of your LAST name (in CAPS) plus the LAST 4 digits of your Social Security number.
3.    Scroll down the homepage to find the correct course.
4.    See the flyer for more details.