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Posted on: April 22, 2021

Register Flexible Spending Accounts with Diversified Benefit Services (DBS)

Diversifies Benefit Services FSA

We are in the second quarter of the year and many of you are beginning to use flexible spending account (FSA) benefits. Diversified Benefit Services, Inc. (DBS) is our new administrator for the City of Plano FSA plans as of January 1, 2021.  

As a reminder, our benefits plan provides two types of FSA’s to those who signed up during the 2021 Open Enrollment period:

Health Care Flexible Spending Accounts (HCFSA) – Provides tax-free reimbursement for out-of-pocket medical, dental, vision and pharmacy expenses. This includes expenses for you, your spouse and legal dependents (including children up to age 26). Dependent Care Flexible Spending Account (DCFSA) – Provides tax-free reimbursement for child care or daycare expenses; including adults who live with you and are claimed as a dependent. Dependents may be up to age 13 or any age if unable to mentally or physically care for themselves.

Registering with DBS enables you to review current plan balances and claim details, submit claims, confirmation paperwork, track reimbursements and more. To set up your DBS account:

  1. Go to and click “User Login” 
  2. Click “Create New Account” on the login screen 
  3. Enter our employer PIN: City of Plano (then click the RED arrow)
  4. Enter new account information requested:
    • Email address is required
    • Choose any combination of characters (minimum 8) for a login name
    • Choose any combination of characters (1 upper case, 1 lower case and 1 numeric) for your password
  5. Click “Submit.” A message will indicate your account has been successfully created. You’ll also receive an email confirmation.

Now you can log in any time to view account information. After registering, you can also access account details through the DBS Benefits mobile app.

The Plano 2021 Benefits Guide has more details – see page 22. Relay all questions about Diversified Benefit Services to 

Final rollover funds from United Healthcare are being settled and coming soon. Human Resources will provide notification once the amounts are available.

NOTE:  Read important information about the DBS substantiation process. 

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