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Posted on: April 22, 2021

BRAVO!...to Our Tireless and Tenacious Telecommunicators

PSC Kelly and Susan Crazy hat WEB

Plano’s Public Safety Communications (PSC) staff was in the spotlight for National Telecommunications Week, April 11-17. Each year, time is set aside to recognize these hardworking men and women for being heroic unseen lifelines during emergencies.  

For PSC, National Public Safety Telecommunicator Week means pulling out all the stops to recognize individuals and teams. It’s also a great excuse to eat, drink non-alcoholic beverages and be merry. Given the challenging events of the past year, the 2021 celebrations had a theme, “Survivors.”

PSC Public Information Specialist Susan Rodriguez said, “The reality TV show boasts of people who Outwit, Outplay and Outlast, but they’ve got nothing on our amazing employees. They have persevered through a pandemic, a once in a lifetime winter storm, plus citizens who were more tired and frustrated than normal. They are true survivors!”

PSC Director Susan Carr and the managers crafted a week of whacky daily events, team awards and daily buffets – and who doesn’t love a buffet! They celebrated with:

  • Crazy hat day
  • Whacky sock competition
  • Survivor-style scavenger hunt
  • Awards presented to PSC’s 2020 top-achievers:
    • Outstanding Unit Awards (2021 Winter Storm staff)
    • Punctuality Awards
    • Most Overtime Awards
    • No Sick Leave Award
    • Emergency Medical Dispatch Compliant Awards
    • CPR Save Awards
    • Special Recognition Awards
    • PRIDE (Professionalism. Respect. Integrity. Dedication. Excellence.) Awards
    • New Member of the Year Award
    • Staff Member of the Year Award
    • Emergency Medical Dispatcher of the Year Award
    • Fire Dispatcher of the Year AwardPSC 911 Gold line Tshirt
    • Supervisor of the Year Award
    • Communications Specialist of the Year Award

See the complete list of winners in each category and pictures of the awards. 

The Plano Fire-Rescue (PFR) Community Paramedic program staff also seized the opportunity to thank the PSC dispatchers with boxes of 9-1-1 gold-line T-shirts. PFR generously assisted dispatch during the pandemic. Susan said, “They were so impressed with how PSC handled everything and wanted to do something nice for us. We have the best Fire Department ever!

Enjoy photos of PSC-ers fully engaged in Survivor Week

PSC Thin Gold Line graphic


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