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Posted on: February 24, 2022

Use PlanoCRX. Don’t Pay More for Maintenance Meds.


Did you know that you could be eligible to participate in the PlanoCRX program, which offers certain brand name medications at zero cost?  

PlanoCRX is a voluntary prescription drug mail order option offered through CRX International to eligible employees, pre-65 retirees and dependents on the City’s benefits plan for FREE!  Medications offered through this program are 100% free and ship directly to your home. 

$0 Copays for select BRAND NAME maintenance medications*.  Medications are shipped in factory-sealed packaging direct to you from government-licensed pharmacies in Canada, the United Kingdom and Australia. This optional program wraps around current coverage and is based on voluntary participation.

*A list of drugs can be found on the website, the enrollment form or by contacting a customer service representative in the PlanoCRX Call Center at 1-866-488-7874. The medication list is subject to change.

Get Started

  1. To place your first order, submit a completed enrollment form, a new prescription for each medication and a copy of your photo I.D.  A clear copy of your photo identification can be sent with the enrollment form or uploaded directly to the secure site If not included, a CRX representative will contact you as required by the pharmacy dispensing your medications.
  2. Ask your doctor for a new 3-month prescription with 3 refills. PlanoCRX will call you prior to each renewal to ensure you have a continuous supply. Please allow 4 weeks for delivery.
  3. Medications must be tried for 30 days through your provider before ordering through PlanoCRX.
  4. Return your completed and signed enrollment form and original prescriptionsone of these ways:
    • Fax to:  866-215-7874
      (Faxed prescriptions are ONLY accepted if sent directly from the physician’s office)
    • Mail to:  PlanoCRX, 235 Euginie Street West, Suite 105-D, Windsor, ON, Canada N8X 2X7  
    • Mail to:  PlanoCRX, P.O. Box 3009, Windsor, ON, Canada N8N 2M3

Forms may be obtained from the PlanoCRX website or by contacting Human Resources at

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