November 10, 2020
1520 Avenue K
View All Calendars is the default. Choose Select a Calendar to view a specific calendar. Subscribe to calendar notifications by clicking on the Notify Me® button, and you will automatically be alerted about the latest events in our community.
March 18, 2020, 8:30 AM - 4:30 PM @ Training Room A
This course is open to all employees.
In this fun session participants will identify various styles of difficult people, while learning quick strategies to improve communication and increase work productivity.
Analyze and recognize the causes behind difficult behaviors.
Understand the role our communication style plays in managing difficult people.
Key strategies to deal with difficult behaviors including aggressive behaviors.
The Know-It-Alls — They're arrogant and usually have an opinion
on every issue. When they're wrong, they get defensive.
The Passives — These people never offer ideas or let you know
where they stand.
The Dictators — They bully and intimidate. They're constantly
demanding and brutally critical.
The "Yes" People — They agree to any commitment, yet rarely deliver.
PS Code PD3818