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  1. Calendar Overlay Human Resources Training & Development (1)

Human Resources Training & Development

  1. CANCELLED! Dealing with Difficult People - (CITY OF PLANO EMPLOYEES ONLY)

    March 18, 2020, 8:30 AM - 4:30 PM @ Training Room A

    This course is open to all employees. In this fun session participants will identify various styles of difficult people, while learning quick strategies to improve communication and increase work productivity. Learning Objectives: Analyze and recognize the causes behind difficult behaviors. Understand the role our communication style plays in managing difficult people. Key strategies to deal with difficult behaviors including aggressive behaviors. The Know-It-Alls — They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive. The Passives — These people never offer ideas or let you know where they stand. The Dictators — They bully and intimidate. They're constantly demanding and brutally critical. The "Yes" People — They agree to any commitment, yet rarely deliver. PS Code PD3818

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